These General Terms and Conditions (T&C) apply to all reservations for accommodation and/or provision of additional services at the Sunny Beach Club Hotel, as well as for all visitors to the Hotel's facilities, regardless of whether they have made a reservation for accommodation or provision of a service.
CONFIRMATION CONDITIONS:
In order for your reservation to be confirmed, you must have an up-to-date phone number and an up-to-date e-mail address
Cash/card payments are accepted at the hotel.
CANCELLATION TERMS:
- No penalty is due for cancellation.
- All guests of the Sunny Beach Club Hotel must be 16 years of age at the time of check-in.
- For questions and additional information, call us on +359 888122029 or email reservations@sunnybeachclub.bg
CHECK-IN AND CHECK-OUT
- Check-in: after 14:30
- Check-out: until 11:30
- If the Hotel has enough available rooms, it may allow check-in and/or check-out at times other than the generally accepted times, for which purpose it is necessary to send a written request to e-mail: reservations@sunnybeachclub.bg and to receive a written confirmation of the possible hours of the day.
METHOD OF PAYMENT
You can make a payment by:
- Cash
ACCEPTABLE CREDIT AND DEBIT CARDS:
- Visa/Visa Electron, Euro Mastercard, Maestro
- Please note that you must provide a valid credit card upon check-in and an ID that matches the cardholder's name for individuals.
- In case of refusal or absence of an authorization card - please note that you will not be able to transfer bills to your room from the adjacent establishments and facilities, which will require payment of your consumption on the spot.
GENERAL POLICIES AND INFORMATION:
EARLY CHECK-OUT:
If the Customer leaves the room before the date specified in the reservation, the hotel may request the equivalent of 100% of the total price of the agreed package.
Transfer a reservation:
The user can transfer his reservation to a third party by giving written notice. The customer will have to comply with the same general requirements imposed on the original user.
Documents upon check-in:
All guest should present an identity document which contains a photograph of its owner
PETS:
The hotel is not pet friendly.
Policy for Key Cards / Wristbands:
During check-in you receive your card or wristband. You must keep your card or wristband and return it when you leave the hotel. Each card or bracelet costs BGN 30. To avoid being charged, make sure to return this card or wristband to reception when you leave the hotel.
Personal data policy:
Please note that Hotel Sunny Beach Club, as a personal data administrator, processes personal data of hotel guests, including through video surveillance, in accordance with the Notice regarding the processing of personal data of hotel guests, which is available on our website: sunnybeachclub.bg
Smoking Policy:
In accordance with the Bulgarian legislation, smoking in the indoor premises of the Sunny Beach Club Hotel is prohibited. You may be fined for violation in the amount of BGN 200, for which each guest gives their unconditional consent to be added to the bill of the room, the restaurant or demanded by the offender personally. The violator is also personally responsible for the administrative sanctions imposed by the competent authorities in connection with the violation. To avoid being charged, please smoke in designated areas within the hotel's outdoor areas.
Parking:
Parking on the hotel grounds is unguarded and paid for hotel guests. The hotel is not responsible for damage caused to a car parked in the hotel parking area, but if possible will help to resolve the incident.
Video surveillance:
Guests of the hotel grant the right to be video recorded. The hotel carries out video surveillance covering the common areas of the hotel in order to ensure the security of its guests. Recordings are used solely for the purpose described and are not passed on or made available to third parties unless requested by law enforcement.
Please note that all special requests are subject to availability and additional charges may apply.
The hotel reserves the right to make changes in these general terms and conditions, as well as to make special offers different from those in these general terms and conditions, without being obliged to notify its guests in advance.
Fragility:
In case of partial or total damage to inventory owned by Hotel Sunny Beach Club, each guest gives his unconditional consent to add the amount for the specific item to the bill of his room according to the appendices in these General Terms and Conditions price list for fragility: